Volunteer with Us

AdobeStock_320910903Volunteer services are very important to the Agency on Aging. Individuals who are committed and willing to help other people will find a rewarding volunteer opportunity with the York County Area Agency on Aging (YCAAA).

General Volunteer Information (PDF)


You are eligible to become a YCAAA volunteer if you are:

  • 18 years of age or older
  • Willing to explore a new area of interest
  • Sensitive and alert to the needs of others
  • Can adjust to new situations
  • Able to make a minimum of 1-year commitment
  • Will attend training sessions to learn more about the particular volunteer opportunity

Volunteer Opportunities

AdobeStock_386184432Volunteer opportunities include the following:

  • "10 Keys to Healthy Aging" Ambassador
  • A Matter of Balance Coach
  • Delivery Driver
  • Financial Counselor
  • Friendly Visitor
  • General Office Assistant
  • Healthy Steps for Older Adults Leader
  • PA Medicare Education & Decision Insight (PA MEDI) Counselor
  • Special Events Helper
  • Telephone Reassurance
  • Volunteer Ombudsman

"10 Keys to Healthy Aging" Ambassador

A table display"10 Keys to Healthy Aging" is an evidence-based program designed to educate, equip and empower participants to successfully manage their health and improve their quality of life. In partnership with The Center for Aging and Population Health - Centers for Disease Control Prevention Research Center at the University of Pittsburgh, YCAAA volunteers have the opportunity to be trained as Health Ambassadors. Health Ambassadors facilitate one 2-hour class per week for 5 consecutive weeks. After completion of the required training, the volunteer teaches the latest health promotion/disease prevention guidelines, encourages interactive and open discussion about preventative measures, and coordinates with the PA MEDI Counselor when indicated. Volunteers joining this program are asked to commit to an online education module and receive a Certificate of Completion, observe a workshop and/or participate in 3 hours of local training.

A Matter of Balance Coach

Instructor doing exercises with seniorsA Matter of Balance is a proven program to help people manage concerns about falls and increase physical activity. Coaches help participants become more confident about managing falls, help to identify ways to reduce falls, and lead exercises to help increase strength and balance. A Coach needs to have good communication and interpersonal skills, enthusiasm, dependability and a willingness to lead small groups of older adults, as well as have the ability to lead low- to moderate-level exercise. Volunteers joining this program are asked to commit to 8 hours of training and commit to partnering with another volunteer to teach 4 classes annually. For more information on becoming a Matter of Balance Coach, see the Fall Prevention section on the Forms and Documents page.

Delivery Driver

Delivery volunteers assist in the delivery of the agency newspaper New Horizons 3 times a year to public locations for further distribution. Private car or use of an agency vehicle is available. Volunteer drivers also assist in the dissemination of agency literature to medical offices and other public locations. This position involves an assigned area and requires routine follow-up to restock the literature.

Financial Counselor

Financial CounselingTrained volunteers provide assistance to older adults who have been authorized for service by a York County Area Agency on Aging care manager. The Volunteer Financial Counselor visits a consumer on a regular basis to assist with budgeting, interpreting, and processing household bills and applications for senior benefits and exemptions. The Volunteer Financial Counselor works closely with the consumer's care manager. Involvement in this program requires a time commitment of 4 to 8  hours per month. Nine hours of training is provided before the volunteer is assigned to work with a consumer.

Friendly Visitor

Trained volunteers are assigned on a 1-to-1 basis to visit an older adult who is homebound and in need of a friend. The volunteer visits about once a week, bringing companionship, information, and sharing activities. Volunteers participate in orientation and training.

General Office Assistant

Trained volunteers assist the Agency staff with record-keeping, data entry, phone calls, preparing packets, scheduling tax appointments, assisting with the Rent-A-Kid Program and other office work. This job can involve a regularly assigned time to work at the agency or an on-call basis, depending on the identified needs.

Healthy Steps for Older Adults Leader

HW ClassesHealthy Steps for Older Adults, an initiative through the Pennsylvania Department of Aging, evolved into a nationally recognized, evidence-based program that has been proven to reduce the risk of falls. This falls prevention program is for adults 50 years of age and older. It is designed to raise awareness of falls, introduce steps on how to reduce falls, improve overall health and provide referrals and resources. Volunteers in the program commit to completing 3 online training modules (approximately 2 to 3 hours) and 1 full day of workshop leader training. Following training, volunteers and staff members conduct community programs that include physical skills assessments to determine fall risk scores for the participants. Additionally, volunteers conduct educational workshops "Preventing Falls" and "Staying Active," assist with making referrals, and provide follow-up questionnaires with the participants. For more information or to watch a video of the falls prevention workshop in action, visit the Pennsylvania Department of Aging

PA MEDI Counselor

SeniorcouplemeetingfinancialadviserforinvestmentPA MEDI is a free health insurance counseling program designed to help Medicare beneficiaries with Medicare and other insurance issues. PA MEDI counselors are specially trained volunteers who can answer questions about Medicare, Medicare Supplement Insurance, Medicare Advantage Plans, Medicaid and Prescription Drug Coverage. Prescheduled appointments at various sites throughout the County allow the volunteer to work within a flexible timeframe. Involvement in this program requires a time commitment of 8 to 10 hours per month. Volunteers attend an 18-hour training program offered by the Pennsylvania Department of Aging. In addition, volunteers receive additional local and state training, and certification and support from local PA MEDI staff. A 2 year commitment is requested.

Special Events

Senior Group Friends Exercise Relax ConceptSpecial Event volunteers assist in a supportive role at a variety of special events and activities, including seminar and event registration, distribution of the Farmers Market Nutrition vouchers, Senior Games and other activities. The assignment is on an "on-call" basis depending on the identified needs.

Telephone Reassurance

Trained volunteers will make regular telephone calls to assigned homebound or isolated older adults in need of a friendly voice and/or regular contact. Volunteers joining this program are asked to commit 6 to 10 hours monthly and to participate in orientation and training.

Volunteer Ombudsman

Comforting HandsTrained volunteers assist the York County Area Agency on Aging's Ombudsman Program by providing a visible presence in York County's long-term care facilities and promoting an enhanced quality of life for the residents. They listen to resident concerns, offer information about access to programs and services for residents, families and facility staff. Volunteer Ombudsman visit long-term care facilities on a regular basis, committing 8 to 10 hours per month. They objectively assess and identify residents' problems and concerns, encourage self-advocacy, and aid in the resolution of problems. Initial 8-hour training is provided by the Pennsylvania Department of Aging, followed by local training, and bi-monthly enrichment meetings with all local Ombudsman volunteers..

Learn More

AdobeStock_379234104If you are interested in learning more about the Area Agency on Aging volunteer opportunities, contact our Volunteer Coordinator at 717-771-9610 or 800-632-9073, or email the Agency on Aging.